Return policy 2

At Mecsery, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused, unworn, and in their original condition.
• Include all original tags, packaging, and accessories.
• Not show signs of wear, damage, washing, or alteration.

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items.
• Gift cards.
• Personalized or customized products.
• Intimate apparel (including bras, underwear, and shapewear) for hygiene reasons, unless the item arrives damaged or defective.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the problem.

We will review your request and offer a replacement, refund, or store credit as appropriate.

4. How to Start a Return

To initiate a return, please contact our customer support team at:

Email: support@mecsery.com

Please do not send items back without receiving return instructions from our support team.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
• Original shipping charges are non-refundable.

6. Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional processing time.

7. Order Cancellation

Orders may be canceled within 12 hours of placement for a full refund.

Once an order has been processed or shipped, it cannot be canceled.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at support@mecsery.com.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Mecsery Customer Support
Email: support@mecsery.com